FAQ's

In what ways can I personalize my purchase?

Based on the personalization type, you might select your text, desired names, significant dates, or upload a photo. Each product will specify any extra details needed.

How amazing is the quality?

Crafted from the highest quality products, our pieces are meticulously created with a focus on detailing. Durable yet delicate, each item is hand drawn and designed with intricate elements for a personalized touch.

Will jewelry products change color?

Our products are non-tarnish and hypoallergenic, making them safe and comfortable to wear for anyone, including those with sensitive skin. Steel products never fade. While gold or rose items may fade, the color endures thanks to its IP plating. With proper care, they can retain their luster for 12-24 months and beyond. 

Jewelry Care Tips - Please avoid direct contact with seawater, body lotion, perfumes or other chemicals. Remove jewelry when bathing, showering or swimming. 

When can I expect my package?

Please allow 1-3 days for the design process. You will be notified by email when your item is ready for shipping or further revisions are required by you. You can track your order on our website. Average shipping times are between 7-10 days. If you have not received your item within this time frame please send us a message using the contact form or email us at info@personalizedmemories.shop.

What is your satisfaction policy?

100% satisfaction guaranteed - Every order is unique and we will go above and beyond to meet your expectations. If you are not satisfied which is very unlikely, we will make it right! Feel free to reach out with any questions or requests. We're here to ensure your satisfaction.